Shrouded in a veil of mystery, Sonja Daniel arrives at the luxurious Hotel Njala, which belongs to the Joubert family, to start as the establishment's new receptionist. However, following a freak car accident, Sonja can't remember who she is, where she comes from or why she chose to accept a position at this place. With the help of the cynical lieutenant Conrad Nolte, Sonja hesitantly sweeps aside the veil of her forgotten memories and begins to uncover disturbing details about Hotel Njala and the Jouberts. A series of murders shocks all involved with the Hotel to the core. Sonja realises - only by confronting her true identity can she save her life and put the ghost that has haunted her past to rest.